A company offered a $10 billing credit over the holidays if I clicked through to their site from a promo email. My statement showed up, no credit, an inquiry to customer service went unanswered, so I contacted PR department and sent them a pdf of the ad along with the email thread. The response:
In response to your inquiry about the $10 off credit, please note that the offer for this credit expired 12/31/08, as indicated in the PDF file sent. However, to reestablish your happiness as a Bill Me Later customer, we have credited your account $10.00. Please be advised that you shall see this change on your next billing statement.
Uhuh. First of all, if she’d checked my file it would be clear that the purchase was made during the eligibility period. Even if not, the customer is always right. To “reestablish my happiness” it would be helpful to eliminate the nyah-nyah.