Month: April 2010

The right way to use sweepstakes in your marketing

I got an email last week from Citicard inviting me to switch to paperless statements and be entered for a chance at a $500 gift card. Well, I already switched to paperless but I’ll click the link and enter anyway. The link asks me to log in to my account and I do, and I’m told I am already signed up for paperless. No mention of the sweepstakes. D’oh! Now I am an angry camper.

There are several things that could have done better in the above example. First, clean your list so you don’t email people you don’t want to get the offer. Second, don’t piss off loyal customers… if they’re going to send me the invite, how hard would it have been to build a landing page that says “you’re already paperless, congratulations, we’ll enter you in the sweeps anyway”? Third, don’t break the law… which is what Citi may be doing with “consideration” in which some groups are ineligible for a sweeps drawing.

Sweepstakes are a great way to push people over the edge and make them respond to your marketing. They’re also very affordable because you can control the number of prizes. Instead of sending a $10 Amazon gift certificate to everybody who fills out a reg form (and paying for the fulfillment as well as the cost of the gift), it may be far cheaper to have just one $1000 certificate and everybody who fills out that form is eligible.

A good sweeps prize will have some relationship to the audience and the marketing message. I do a lot of lead generation promos to tech audiences and the chance to win the latest gizmo (the iPad right now, iPod touch last year, Palm Vx back in the day…) is like catnip. A bad sweeps prize is one your management comes up with that is goofy and takes lots of words to describe and distracts from your core selling message (an all expenses paid trip to your corporate meeting, even if it’s in Hawaii, is a good example).

The most basic legal rule is to avoid “consideration”…. you cannot have some requirement that people must go through a certain process to enter, or certain people are ineligible. The way to avoid it is to have in fine print in your sweepstakes rules that anybody can enter by sending in a 3×5 card. And you do need rules, and you need to put them in the right place, which is why you do need legal help if you’re going to do a sweeps properly.

Back in my magazine promo days there were several firms who offered a turnkey package of writing your sweeps rules, picking a winner and indemnifying you against fraud and legal problems for $10,000. I am sure the price is higher now but a service like this is still a bargain in terms of peace of mind. Even so, most of the small to midsize marketers seem to copy an existing set of rules, do their best to keep it honest, and keep their fingers crossed they haven’t done something illegal by mistake.

Finally, be prepared for the objection from your sales department that the leads are no good because they are sweepstakes-generated. In the one test I’ve been involved in where a client carefully monitored the process, they got way more leads with a sweepstakes but also a significant increase in qualified leads, as measured by their serious intent and qualifications as potential buyers.

It just makes sense that a sweeps is going to attract an incremental number of perfectly good prospects who were on the fence about registering, or simply too busy with too many advertising contacts, and this pushes them over. What’s needed is a prequalification process, through the questions on the registration form or a qualification precall from someone who is not an expensive salesperson or telemarketing firm, to see if they are really serious. If not, the respondent never enters the sales system but they still get to enter the sweepstakes. That’s the law.

Our salami satisfies everybody. (The red sauce topic)

I have been trying ever since I arrived in Upstate New York to understand the appeal of the “red sauce place”. This is a neighborhood restaurant that serves a limited menu of Italian-American staples, and many people are passionate about their favorite local spot. To me the food seems one-dimensional (which objectively it is, since the identical red sauce will make its appearance on three or four dishes at your table) and often rather high priced (I’m talking $20 or more for a pasta dinner with a food cost of maybe $4).

Last weekend, I finally got it while enjoying a pressed prosciutto sandwich and an antipasto platter at Mike’s Deli in the Arthur Street Market in the Bronx. Arthur Street, variously called the “real” Little Italy or the “original” Little Italy, is full of strollers all of whom know each other and are happily catching up as they munch on foodstuffs or dart in and out of shops. Our plan (which I recommend) was to fortify ourselves with lunch prior to visiting the Bronx Zoo. We were there before the sit down places opened at noon, so we wandered into the retail market and found Mike’s.

The food was good but not great (once the hunger subsided and I took a look around I realized there are two eating establishments in the marketplace, and Mike’s is the less popular) but what was great was the abundance.  Choose your own pre-made sandwich from a pile higher than your head and they will griddle and plate it for you. Or design your own. Or order a sampler of  the day’s entrees (Veal Saltimbucca, Chicken Marco Polo, Calimari in cream sauce and Linguini with Shrimp) for $6.95. Or…

What sums it up is Mike’s slogan, on the waitress’ t-shirt: Our salami satisfies everybody. That, I realized, is the litmus test of the red sauce place: the delivery of pleasure through food. And abundance has to be at the core of this, because you need plenty of volume if not variety to carry you through a lengthy table experience.

And that is why the upstate red sauce places charge so much. They may not have the best ingredients, they may not have the most imaginative preparations, but they sure do give you a ridiculous amount of food. (Invariably, reviewers who give a red sauce place five stars on Yelp will talk about how they had enough food for another meal the following day.) And in retrospect the taste of the food is mingled with the pleasure of the conversation and maybe a few glasses of wine and ecco, a great red sauce place.

Perecca's Tomato Pie
Tomato Pie fresh from the oven at Perreca's in Schenectady.

I have written previously about the San Marzano sauce I made from scratch, with organic tomatoes just picked in the fields, using a recipe from Marcella Hazan’s Classic Italian Cooking. It is just one of three basic red sauces in that book, and Tomato Sauce III (a light, briefly cooked sauce with butter and a halved onion that tastes to me like the essence of summer) is a world apart from Tomato Sauce I which I made. Start adding ingredients, to make for example Ragu Bolognaise, and your red sauce repertoire branches out considerably. Which is to say I believe the numerous red sauce places I’ve sampled are coasting.

Tomatoes lend themselves beautifully to canning (so it’s silly that Yelpers who want to disparage a place will carp that “the red sauce tastes like it came out of a can”) and it’s easy enough to make a sauce better than 90% of what I’ve had so far by opening a can of San Marzanos and cooking it down with the addition of some sugar and tomato paste for intensity. The result is pretty close to what they spread on the tomato pie at Perreca’s. It’s 30 miles down the road in Schenectady, but I’ve decided this is my neighborhood red sauce place until something better comes along.

The broken arm

Back in the 1980s when I was still wearing a suit as an account supervisor, I had a wrenching experience. The 8 year old daughter of my office manager broke her arm at school and her mother, at the office, could not go to comfort her because she had to catch a plane for a new business meeting in Denver.

It was painful to listen to the conversation between mother and daughter on the phone, the mother telling the daughter that she was going to be just fine but mommy has to go on a business trip. I wondered I would be up to this if it happened to my kid. As it turned out, no.  I shortly buried my suit in the back yard and that manager joined a religious community.

I thought about this today when one of the superstar realtor pair who recently sold our house disappeared because his daughter broke her arm at a school play. No explanations, no excuses, simply gone, tending to her at the hospital. His business partner was ready to fill in for him but no problem. This is the way it is supposed to be.  As crazy as the world is, the values among the people I deal with today are on a more even keel.

Get well fast Audrey, and I hope you get some cool drawings on your cast.

Defining and using the Unique Selling Proposition in your marketing

The Unique Selling Proposition is the attribute that makes your product or service different from any other, at least in the way you describe it. The USP can be a powerful weapon once you know your product and you know the audience’s needs or desires: now you have the opportunity to present the sole solution that gives them exactly what they want.

Every now and then you come across a product that truly is unique… durian, anybody? But often the USP is a matter of a clever marketer identifying a product attribute that’s unique and then blowing that up until it becomes an identity for the brand. Example: M&Ms melt in your mouth… not in your hands. The Mars company found during WWII that sailors in the South Pacific preferred them to Hershey Bars because they didn’t melt in the sun, and turned that into a brand identity.

Jerry Della Femina, who had a successful agency in Los Angeles when I was getting my start in the business, used to run a great long copy ad in the local Adweek about the “Capo D’Astra Bar”. Seems he was a cub copywriter hired to a backwater piano account and went to learn about the client’s product at their remote upstate NY factory.  The client kept saying “all pianos are pretty much the same” till Della Femina crawled under the piano and noticed a heavy band of metal across the bottom.

“Oh, that’s the capo d’astra bar, and I guess it is unique” the client said and it reminded him of the time that they’d had to knock out the wall at Carnegie Hall to install their pianos by crane, because the capo d’astra bar made them too heavy to go up the elevator. Carnegie Hall?? “Oh, didn’t I tell you, all the pianos at Carnegie Hall are our brand.” And thus was born the campaign for Steinway, the official piano of Carnegie Hall, with a resourceful copywriter digging deep to find a USP.

In a competitive market, especially for parity products (example: credit cards), finding a USP can be challenging. Sometimes it’s good enough to claim the high ground with a benefit statement so clearly stated that any competitor who says “wait a minute, we have that too” will look foolish. (You never heard Reese’s Pieces say “we don’t melt either.”) Also, remember that your competition is not restricted to competitors; it also includes doing nothing or doing without. A powerful USP will be good enough to overcome that inertia.

With this post we’re back to my series based on the “Copywriting that Gets Results” class I teach for the Direct Marketing Association. Visit the Copywriting 101 category to see them all.